Skip to main content

When people think of a high-growth business, they tend to associate that with sales-oriented new business development activities.

However, our philosophy at TransPerfect has always been that the most important factor for growth is not these activities aimed at generating new business. Instead, the most important thing a business can do to drive growth is to keep existing customers. Our experience is that people and companies who satisfy, delight, and “go the extra mile” for their existing customers are the factors most closely associated with being a high-growth business.

TransPerfect may be an industry leader with decades of experience, but when it comes to taking care of our clients, we coach our team to bring the energy of a start-up, day in and day out.

https://youtu.be/VW9awOrBTvQ

MORE BLOG POSTS

Turn Toward the Problem

No matter what business you’re in, you will eventually run into a customer service issue—and…

Escalate Problems Up the Chain of Command

You cannot be a true agent of change at a corporation if you only discuss…

Transparency Drives Trust

One thing that all managers share is the need to build trust among their team,…